MY PROFESSIONAL TRAINING

Health Navigator Training; The Navigator and In-Person Curriculum covered an overview of the training and certification program, health insurance basics, Affordable Care Act basics, Marketplace basics, eligibility and enrollment, the Standard Operating Procedures Manual, assisting individuals in the SHOP

and individual marketplace, cultural competence and language assistance, serving vulnerable and underserved populations, working with consumers with disabilities, community outreach, privacy and security standards, and consumer service standards.

Chronic Disease Self-Management Master Trainer; a workshop developed by the Stanford Patient Education Research Center. The purpose of the training was to teach patients how to manage their physical/chronic conditions. The Chronic Disease Self Management Program intervention specifically addresses self-management, making an action plan, communication (health literacy) medications, making treatment decisions, nutrition, working with your healthcare professional, physical fitness, guided imagery, muscle relaxation, better breathing and working with the health care system.

Trained by Dr. Eric Coleman and staff on Care Transitions Interventions (CTI). This is a patient-centered approach to ensure effective transfers between sites of geriatric care. Focused on four areas: medication self-management, red flags for specific symptoms, follow up visits with primary care provider and specialists and dissemination of a dynamic patient-centered health record which the patient understands and manages.

Trained by Dr. Judith Hibbard and Chris Delaney on The PAM (Patient Activation Measure). This is a measure of the patient’s self-management ability. It highlights how ready, willing and able the patient is to engage in managing his/her health and care. It is considered one of the most frequently used measures in health care today. Once the PAM is scored the patient will fall into one of four levels of activation: low levels 1 & 2, or high levels 3 & 4.